Refund policy
At Thezscollection, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it under the terms below.
1. Returns
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Returns are accepted within 7 days of receiving the product.
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To be eligible for a return, the item must be:
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Unused and in original condition
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With all tags and packaging intact
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Personalized or custom-made items are not eligible for return.
2. How to Initiate a Return
To start a return:
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Contact us at thezscollection9@gmail.com
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Provide your order number and reason for return
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Follow the instructions for sending the item back
3. Refunds
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Refunds are processed after we receive and inspect the returned item.
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable (unless the return is due to our error).
4. Exchanges
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Exchanges are possible only if the item is in stock and meets the return requirements.
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Contact us for availability and instructions.
5. Damaged or Wrong Items
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If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
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We will arrange a replacement or full refund at no extra cost.
6. Shipping for Returns
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Customers are responsible for return shipping unless the return is due to our mistake.
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Use a trackable shipping service to ensure the item reaches us safely.
7. Contact Us
For any questions about returns or refunds:
Thezscollection
📧 Email: thezscollection9@gmail.com